Frequently Asked Questions

Where do I find PEMA products?

Pema woodcarvings are available worldwide in over 1000 carefully selected and authorized dealers.  Please e-mail us and we will happily send you information on the nearest retail shop.

Can I buy PEMA carvings directly from your or your internet website?

Our sales strategy is directed at our authorized dealers.  We are sorry but we can not sell directly to the retail (private) customer.

How does one become a PEMA dealer?

If you feel our products fit into your product line-up and you would like to become an authorized dealer, please e-mail us.  We will immediately evaluate your request.  If you fulfill our criteria, we will contact you within 7 days.

What are your delivery times?

In-stock items can be shipped immediately or at the customers requested delivery date.  Items to be carved will be delivered as soon as possible.

How can I pay for my order?

We request that first-time customers pre-pay by credit card or bank transfer.  Returning customers terms are 30-days net from invoice date and may pay be credit card, bank transfer, or check/money order.

Is my order information safe and secure?

Personal banking information is sent by SSL encryption and  only used for executing the current order.

Can I order by telephone? 

You may call us Monday through Friday
from 8AM to NOON and from 2PM to 6PM at
001-39-0471-7971 75

Our FAX number is 001-39-0471-797737.

Our e-mail

Copyright © 2008 - 2020 - PEMA Srl GMBH
39046 ORTISEI (BZ) - Via Cademia , 20 - TEL +39 0471 797175 - FAX +39 0471 797737   -
Mwst.Nr. IT 00739380210