General trading conditions

§ 1. General

The Following general trading conditions are valid for all contracts, shipments and other agreements. Our conditions expressly supersede the contracting party. Any special agreements require a written confirmation from PEMA.

§ 2. Offers

Our offers are non-binding. It is possible that there will be small differences between the actual product and photos or descriptions. New catalogs supersede older ones.

§ 3. Shipment and Payment

Our payment and shipping terms are outlined in on the purchase order form. There is no minimum order. All our prices are shown without VAT (at present 22%). We reserve the right to make a partial delivery if this will more efficiently complete the order. Freight charges are calculated for all shipped items and include packing material. If our customers require special delivery or terms, a surcharge may be necessary.

§ 4. Shipping times

Items in inventory are immediately available for shipping at the customers request, though we are not liable for transport delays.  If the item is not in stock, we will strive to get it as soon as possible.  On the chance we can not stock the item due to issues out of our control (labor disputes, unforeseen conditions), we will immediately inform you of the situation.  We do not accept responsibility for damage claims because of delays or the cancellation of an order, unless a legal representative of PEMA acted deliberately and negligently.

§ 5. Returns

We are happy to accept returns with written notice within 8 days of receipt. Returns must be shipped within the date denoted on the invoice. Unfortunately, we can only accept returns with sufficient postage.

§ 6. Product Responsibility

Product responsibility is transferred to the buyer upon shipment.

§ 7. Warranty

We warranty that our products are free of defects and you will receive an item as described in our invoice.

§ 8. Product ownership

We maintain ownership of our products until payment is received in full.

§ 9. Information Retention

Per article 10, No. 675/96, we want to assure you that private information about your order is used only for that purpose and in conformity with the law.

§ 10. Legal Jurisdiction

Bolzano, Italy and Italian law are designated for any legal disputes.


39046 ORTISEI (BZ) - Via Cademia, 20
Tel: 011 39 0471 797175
Fax: 011 39 0471 797737

Copyright © 2008 - 2020 - PEMA Srl GMBH
39046 ORTISEI (BZ) - Via Cademia , 20 - TEL +39 0471 797175 - FAX +39 0471 797737   -
Mwst.Nr. IT 00739380210